Britain's charity stores are going upmarket
Grace Dean/Insider
- Britain's charity shops are transforming as they try to appeal to Gen Z customers.
- They're selling more vintage and designer items, listing items on Depop, and flocking to Instagram.
- They're carefully curating their displays to replicate boutiques or vintage shops.
Britain's charity shops are changing.
They're selling more designer and vintage items, creating listings on Depop, and carefully curating their social-media profiles — all aiming to mainly appeal to the growing number of Gen Z shoppers.
Grace Dean/Insider
Even before the pandemic, charity shops had been experiencing a fall in visitor numbers and sales volume, Kate Avenell, the head of retail development at Save the Children, told Insider.
But coming out of the pandemic, customers showed a "significant shift" both to vintage and retro fashions and to charity shops as more people focused on sustainability, Maria Broomhead-Smith, the retail-sales manager for the Nottinghamshire and Derbyshire regions of Sue Ryder, said.
Donna McGinnigle, the project manager at the British Heart Foundation, said there had been a "huge surge" of Gen Z and student shoppers who were visiting stores "in droves."
"Things don't stay on the shop floor for long," Avenell said.
Grace Dean/Insider
Tamara Sender Ceron, the associate director fashion retail at the market-research company Mintel, told Insider that of the total users, 26% of people aged 16 to 34 had used marketplace apps like Depop and Vinted over the past year.
Ceron added that while many Gen Zers are expected to continue to buy from fast-fashion giants, "there is growing awareness about the impact on the environment and a pushback from some in this generation is likely to turbo-charge the second-hand and rental/subscription markets."
Charities have cashed in on this. Some have opened stores just for vintage or designer donations. Sue Ryder, for example, has opened dedicated Vintage and Retro stores, while Save the Children has partnered with the retail expert and TV personality Mary Portas to create the upmarket Mary's Living and Giving stores.
Grace Dean/Insider
Other stores still have rows of secondhand clothing from the likes of Topshop, Primark, and H&M, but have an aisle or display specifically for vintage items.
A focus on bargain-hunting, changing fashions, and sustainability is driving young people to buy clothes secondhand, the managers told Insider. Charity shops typically have much lower prices than vintage stores — and shoppers get the feel-good factor when they buy from them, knowing their money will help a worthy cause, the managers said.
Grace Dean/Insider
Buying online on fashion-resale sites isn't as much fun as scouring charity shops for bargains, either. "That kind of treasure-hunt experience is magic," Avenell said.
But Britain's more than 11,000 charity shops, in the past often stigmatized and associated with elderly people and cheap, poor-quality goods, have had to work hard to change their image and cater to what young shoppers want.
Shops have been overhauling their interiors to make them more akin to vintage stores, with staff and volunteers getting training on visual merchandising so that they can curate attractive displays.
Grace Dean/Insider
This includes using chalkboards, neon signs, and plants to make displays more attractive. In some cases, shops display the products using items of vintage furniture, like tables, chests, and shelving units — which are sometimes for sale themselves — and it can feel more like you're in a boutique than a charity shop.
Grace Dean/Insider
Staff often pepper the clothing displays with books, shoes, accessories, and bric-a-brac, which drives interest in the other items and means staff can curate displays to match certain color schemes, trends, or moods.
Grace Dean/Insider
The managers told Insider that they decorate each store differently, reflecting on the building's architectural features as well as the local community, history, and people of interest.
Features include painted windows, murals by local artists, and even a greenhouse in a Save the Children store in Glasgow and a mini glass house at the Mary's Living and Giving store in Kew in tribute to the buildings at the nearby Royal Botanic Gardens.
"We show up on the high street with a bang," Avenell told Insider, adding that there was "lots of work on retail design, on the experiential aspect of charity shopping."
Grace Dean/Insider
Avenell said that Save the Children works with local artists who create works such as murals for the stores. She said that there were "lots of things going on to really bring spaces to life rather than that cookie-cutter corporate approach."
Stores have to be quick to adapt their displays to constantly changing trends. McGinnigle said the British Heart Foundation's stores are quick to tap into what consumers want, with displays both inside and in the window dedicated to trends like music festivals such as Glastonbury, the TV series "Love Island" and "Stranger Things," and the Kate Bush revival in the summer.
"Because they can put their hands on such a diverse range of stock, you can pull all that out the back that yesterday probably nobody wanted and today it's hot topic, it's at the forefront and they get it out there on the shop floor," McGinnigle said.
Grace Dean/Insider
But these store formats don't work everywhere. The managers told Insider their retro and vintage stores were largely in urban areas with large student populations.
McGinnigle said the British Heart Foundation had stores with dedicated vintage sections in cities including Nottingham, Bristol, Manchester, and Newcastle — all of which are heavily populated by students. Avenell said Save the Children developed its Gen Z-focused stores in urban areas and its premium stores with designer goods in affluent markets.
But the stores can sell their goods for more if they list them online, where they can reach a much wider audience.
"If something lands in your shop that's bang on trend, but you are in a traditional village-y town with older people, it's not necessarily going to sell," McGinnigle said. "Yet, if you put it online, it will be snapped up in minutes."
Grace Dean/Insider
E-commerce for charity shops is completely different than e-commerce for retailers that sell large batches of new products.
Listing items on fashion-reselling sites like Depop can take a significant amount of time and effort for the stores, which volunteers mainly staff. Listings are only worth uploading if the items will fetch a significant amount of money.
COVID-19 lockdowns were main catalysts for charities starting to list items online. Nonessential retail stores had to shut their doors for months during the pandemic, which the Charity Retail Association estimated cost UK charity shops about £28 million, or $32 million, a month.
McGinnigle said the British Heart Foundation started listing items on Depop following a suggestion from a store manager. She said some of the items the charity listed were vintage, but they were predominantly "hot right now" items, including coveted items that had sold out at retailers. Individual store managers upload the items to Depop, McGinnigle said.
In total, the British Heart Foundation has sold more than 3,000 items on Depop. Recent sales include a pair of mint-green Nike Air Jordans that sold for £40, or about $46; and a vintage Burberry skirt that went for £50, or about $57.
Oxfam has thousands of items listed on its website. Some charities are also listing items on Thriftify, an e-commerce marketplace specifically for charity retailers.
Grace Dean/Insider
Another way charity shops have been targeting Gen Z shoppers is by carefully curating their social-media presences. Gone are the days when each charity just had one Instagram account — some stores now have their own pages where they post photos of new stock and show off the shop's decor.
"It's a great vehicle for talking to that younger audience," Avenell said.
It's not just the stores creating their own content, either. At Sue Ryder, customers are sharing content, too, including posting videos of what they buy on Instagram and TikTok.
Some people choose to resell their clothes online on sites like Depop, Poshmark, and Vinted, where they can fetch considerable sums of money if they're vintage or designer. But, as the aisles of charity shops across the UK show, a lot of people do choose to donate them.
Grace Dean/Insider
Compared to reselling online, donating to charity shops creates a feel-good factor and community spirit, the managers told Insider.
Broomhead-Smith said that some people donated good-quality items because they were clearing out the home of a late loved one and didn't have the capacity to sell items online while they were grieving.
And some people donating vintage items simply don't realize they're valuable, McGinnigle said. "A lot of it comes from that older customer that's just clearing out what they were wearing 40 years ago."
Grace Dean/Insider
The one-off nature of donations can make it hard to maintain attractive displays as items are constantly sold and new donations are brought in.
The managers said that staff and volunteers at the charity shop had guidance, and in some cases training, on how to spot vintage, designer, and on-trend items to showcase — as well as on how to price them.
Grace Dean/Insider
"Our shop teams are very much always on the hunt for the treasure," McGinnigle said. "Half the fun of it is you never know what you're going to get."
"We've just got that constant stream of donations coming in all the time, which the guys just then fast-track out to the shop floor," McGinnigle said. "It's like an ever-continuing cycle."
Broomhead-Smith said Sue Ryder analyzed sales data to decide which items to feature where. "Even though it's a charity, we run the retail side, like I would've done as a regional manager at Coast."
Grace Dean/Insider
As well as donations of vintage items, a seamstress at Sue Ryder's Hockley store upcycles old items including curtains, bed sheets, and blankets into clothes, Broomhead-Smith said.
Some of the designer items, meanwhile, come from corporate donations. Avenell said Save the Children had received stock from "high-end" brands including Vivienne Westwood, Matches, and Alexander McQueen.
Cashing in on the demand for vintage and designer items could be crucial for charities as they deal with the lasting effects of the pandemic.
from Business Insider https://ift.tt/V31p8mF
No comments